GDPR is bringing in new legal protection for personal information from 25th May 2018.
This tells you what personal information we gather via our website, and why, and what your rights are:
The Purpose of processing Client Data
In order to give professional treatments, we will need to gather and retain potentially sensitive information about your health. We will only use this information for informing treatments and associated recommendations concerning aspects of health and wellbeing which we will offer to you.
What Personal Data do we collect from our website
Lawful Basis for holding and using Client Information
As a full member of the Association of Reflexologists, we abide by the organisation’s Code of Practice and Ethics. The lawful basis under which we hold and use your information is our legitimate interests i.e. our requirement to retain the information in order to provide you with the best possible treatment options and advice.
As we hold special category data (i.e. health related information), the Additional Condition under which we hold and use this information is: for us to fulfil our role as a health care practitioner bound under the Codes of Practice and Ethics.
What information we hold and what we do with it
For clients and treatment enquiries:
In order to give professional treatments, we will need to ask for and keep information about your health. We will only use this for informing treatments and any advice we give as a result of your treatment. The information to be held is:
We will NOT share your information with anyone else (other than within our own practice, or as required for legal process) without explaining why it is necessary, and getting your explicit consent.
How Long we Retain Your Information for
We will keep your information for the following periods
- ‘claims occurring’ insurance: (records to be kept for 7 years after last treatment)
- law regarding children’s records (records to be kept until the child is 25 or if 17 when treated, then 26)
Your data will not be transferred outside the EU without your consent.
Protecting Your Personal Data
We are committed to ensuring that your personal data is secure. In order to prevent unauthorised access or disclosure, we have put in place appropriate technical, physical and managerial procedures to safeguard and secure the information we collect from you.
We will contact you using the contact preferences you give me in relation to:
After a year has passed since your last treatment, you will be removed from our active files and will not be contacted again. Your information will be retained for another 6 years, in line with our insurance requirements.
We use the following third-party services:
We use a third-party service, WordPress to publish our website. We use a standard WordPress service to collect anonymous information about users’ activity on the website. For example, the number of users viewing pages on the website, to monitor and report on the effectiveness of the website and help us improve it. WordPress requires visitors that want to post a comment to enter a name and email address. There will also be access from a third party from time to time to ensure the website is technically functioning well.
GDPR gives you the following rights:
Full details of your rights can be found at https://ico.org.uk/for-organisations/guide-to-the-general-data-protection-regulation-gdpr/individual-rights/
If you wish to exercise any of these rights, please use the contact details given above.
If you are dissatisfied with the response you can complain to the Information Commissioner’s Office; their contact details are at www.ico.org.uk
We will report any unlawful data breach of this website’s database or the database(s) of any of our third party data processors to any and all relevant persons and authorities within 72 hours of the breach if it is apparent that personal data stored in an identifiable manner has been stolen.
I have seen this document and understand that you will hold and use my personal information, using it in order to provide me with the best possible treatment options and advice in line with the statements above.